Update: If you have come here looking for info regarding the upcoming changes to Telus’ SMS policies, welcome. This story is mainly about the change, but there is another post on this site that discusses going through the complaint process.
Take a look, complain, and make Telus reconsider.
Some unfortunate news coming from HowardForums, with a few users upset by an upcoming change on Telus’ part. If you send texts to the US at all, this will be affecting you significantly, so read on, as the Future may not be so Friendly…
Currently, all Telus Text Messaging Add-Ons include text from Canada to both Canada and the US at no extra charge. Texts sent outside those countries would incur a 35 cent charge.
As of May 1st, 2013, this will be changing significantly, with texts to the US no longer included in those packages, along with an increase in the international text rates to 40 cents (including the US).
Telus is offering two new packages as a result, one for $5 that offers 100 outgoing and unlimited incoming international texts, and one for $10 that offers unlimited outgoing and incoming international texts.
Something to note with regards to the Big 3, Rogers charges 35 cents for sending to international destinations (including the US), and Bell
charges 35 cents for sending to the US and 35 cents for sending to international destinations does not charge for this service. So Telus has offered this as a bonus to its customers, and appears to have drawn in customers with this bonus, according to certain posts on the forum. It also seems there is interest from members to move to Bell as an alternative.
The question has also come up as to whether this is a material change to the contract, allowing customers to cancel their services with no termination charge. No firm answer has come from this, although a good discussion is underway.
What do you think about this change? Let me know in the comments below.
Updated: Bell pricing based on Pay per use rates, updated to reflect text package inclusion.